1. About us
STREETIWFY is an Indian streetwear brand, established in 2024, selling apparel directly to customers through this Site.
- Legal entity: [LEGAL ENTITY NAME]
- Registered address: [REGISTERED ADDRESS]
- GSTIN: [GSTIN]
- Email: [SUPPORT EMAIL] · Phone: [PHONE NUMBER]
2. Eligibility and your account
You must be at least 18 years old, or use the Site under the supervision of a parent or legal guardian, and be capable of entering into a contract under the Indian Contract Act, 1872.
Account security
If you create an account, keep your login details confidential. You are responsible for activity under your account. Tell us at [SUPPORT EMAIL] if you suspect unauthorised use.
Accurate information
Please give us correct names, addresses, phone numbers and email addresses. Orders with incomplete or false information may be cancelled.
3. Products, sizing and colours
We try to show our products as accurately as possible. Colours can look slightly different on different screens, and handmade or garment-dyed finishes can vary a little from piece to piece. Please check the size guide on each product page before ordering.
All products are subject to availability. We may limit quantities, discontinue products or change designs at any time.
4. Prices and taxes
All prices are shown in Indian Rupees (INR, ₹) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.
If a product is listed at an obviously incorrect price because of a technical or typographical error, we may cancel the order and refund any amount paid in full.
5. Orders and acceptance
Placing an order is an offer to buy. Your order is accepted only when we dispatch it. You will receive an order confirmation email or SMS after you place an order; this is an acknowledgement, not an acceptance.
When we may cancel
- The product is out of stock or unavailable.
- There is a pricing or product information error.
- We cannot deliver to your pin code.
- The order looks fraudulent, is for resale in bulk without our consent, or breaks these Terms.
If we cancel a prepaid order, we refund the full amount to the original payment method within [REFUND TIMELINE, e.g. 5–7 business days].
6. Payment
We accept UPI, debit and credit cards, net banking, wallets and other methods shown at checkout, processed by our payment partner [PAYMENT GATEWAY NAME]. We do not store your full card details.
Cash on Delivery (COD)
COD is available on eligible orders and pin codes up to [MAXIMUM COD ORDER VALUE]. A COD fee of [COD FEE, or "nil"] may apply and is shown at checkout. Please keep the exact amount ready. We may disable COD for any customer with repeated refused or undelivered COD orders.
7. GST invoice
A GST-compliant tax invoice is issued for every order and is included in the package and/or sent by email. If you need a business invoice with your GSTIN, enter your business name and GSTIN at checkout; we cannot change invoice details after the order is dispatched.
8. Shipping and delivery
We ship across India through our courier partners. Estimated delivery times are shown at checkout and in our Shipping Policy. They are estimates, not guarantees, and may be affected by courier delays, weather, public holidays or other events outside our control.
Risk in the products passes to you on delivery. Please check the package on delivery and tell us within [48 HOURS] if it was damaged or tampered with.
9. Returns, exchanges and refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
10. Intellectual property
All content on the Site, including the STREETIWFY name and logo, graphics, designs, artwork, photographs, text and code, belongs to [LEGAL ENTITY NAME] or its licensors and is protected by Indian and international intellectual property laws. You may not copy, reproduce, sell or use any of it for commercial purposes without our written permission.
11. Acceptable use
You agree not to:
- use the Site for any unlawful purpose or in breach of the Information Technology Act, 2000;
- attempt to hack, scrape, overload or interfere with the Site;
- post reviews or content that is false, abusive, defamatory or infringes anyone's rights;
- misuse discount codes, referral offers or the COD option.
12. Reviews and content you share
If you post a review, photo or tag us on social media, you give us a non-exclusive, royalty-free licence to use, display and share that content in connection with STREETIWFY, with credit to you where practical. We may remove content that breaks these Terms.
13. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
14. Grievance redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:
- Name: [GRIEVANCE OFFICER NAME]
- Designation: [DESIGNATION]
- Email: [GRIEVANCE EMAIL]
- Phone: [GRIEVANCE PHONE]
- Address: [REGISTERED ADDRESS]
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
15. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts at [CITY], [STATE] have exclusive jurisdiction over any dispute arising from these Terms or your use of the Site.
16. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. Orders are governed by the Terms in force when the order was placed.
17. Contact us
Questions about these Terms? Write to [SUPPORT EMAIL], call [PHONE NUMBER] ([BUSINESS HOURS]) or use our contact page.